Difficult Conversations

Avoiding a difficult situation can negatively impact teams. Learn practical strategies and methods for having these conversations.


  • Understand the impact when conflict isn’t addressed
  • Learn and practice three levels of listening (intuitive)
  • Gain fluency with the Harvard model of difficult conversations
  • Practice having a difficult conversation


  • Listen for what is not said and uncover hidden needs
  • Understand the mechanics of a difficult conversation
  • Gain confidence in having difficult conversations


Note: This program can be tailored by industry.

Leadership development

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Leadership Labs

Brief single-skill programs easily interlinked for in-depth mastery.